It was a good day for gamers, but not so good for the Hollywood Gaming at the Dayton racino, where due to a technical glitch, gamers received free cash.
So what happened?
The management at Hollywood Gaming had announced a promotional scheme for the weekend to draw in the crowds at the new casino. However, due to some technical error, the promotion began a day early, which in itself was a huge error. But that is not all.
The promotion was to give a few numbers of players some free games. Due to the glitch in the system, all those who were registering for the free plays gained a bit more than they expected. The players who registered for the weekend promotion didn’t get the free play, but they received the money for the free play. Yes, real money to all who registered until the glitch was noticed.
At first, it was understood that only few lucky ones were winning, but soon after, it was noticed that everyone was winning. By the time the error was noticed, the casino had already given out thousands of dollars, an amount the management has chosen not to disclose yet.
Plus, it was not just a few dollars per player. Some gamers have won amounts of more than $10,000 in just one spin.
How the situation was handled?
The whole error situation was handled very well, actually. The casino indeed lost out on thousands of dollars due to the technical error, but did not let it affect the new promotions. In fact, the casino banked on the error and didn’t ask for the cash back, hoping for many happy gamers who would come to the casino again.
Indeed, the casino had some customers back that very weekend. The players this time were back just for some fun, but they did come back. So glitch or no glitch, the customers are back at the racino. Not to mention all the free publicity the racino is getting as this error became big news.